Thousands of customers have praised us for our incredible customer service, simply because, you - our customers, comes first! With our unique hands-on approach to software support, we dare to take the no.1 spot as the best & brightest opensource company.
Are you informative?
Provide us in-depth details, steps to replicate the issue and possibly a test account on your website for us to experience the issue first-hand.
Your chance of getting a solution: Absolutely.
You back us, we back you.
You have sharp eyes to hunt bugs, doesn't you? We love to fix them to maker our products better and better! Report to us immediately!
Your chance of getting a fix: Immediately.
Our developers will track them down and swat them with a fly bat. We take pride of our tools (and sanity) in solving issues in our software.
Broken by others.
Sometimes we get blamed for unfair reasons, e.g. when a 3rd party software break ours. This is not our fault, but it is okay, just let us know!
Your chance of getting help: Still very likely.
We will swallow the bitter pill and help you identify the source of the problem. You should do your part by passing it on to the original author of the extension.
Your stubborn web host.
Your web server may be too restrictive, too old or poorly configured, causing unwanted hiccups like trouble installing our software or uploading large files.
Your chance of getting support: Only what we can.
We suggest consulting your web hosting provider to find out if their server meets our criteria to ensure smooth operation of our products.
If it's just extra dressing on your salad bowl, consider it done! Tell us your exact requirements and we will quote you the total cost and time needed for the job.
Your chance of getting it your way: Sometimes.
We are picky on customization jobs because if it takes too much of our time, we will have to recommend our trusted external web developer to do it for you.
Are you still on IE7 and below? The web progress very rapidly, often we update our software to keep up to the pace.
Your chance of getting legacy fixes: Sorry.
Take our advice - upgrade now! You don't want to be called a dinosaur, do you? We are glad to assist you in our software upgrades should you need it.