1. JoomlaSun
  2. T-Download Store
  3. Sunday, 20 September 2015
  4.  Subscribe via email
Hi,
I have just bought Email template plugin for TDownload Store. However I can't save email template.
I got this error:
Error
Column count doesn't match value count at row 1 SQL=INSERT INTO y973g_tdownloadstore_emailtemplate_users_rel (emailtemplate_id, user_id) VALUES ()
What is problem maybe happen?
Thanks!
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Also other question. How to get subscription auto active when customer made a payment successful?
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  1. more than a month ago
  2. T-Download Store
  3. # 1
David Tran
Administrator
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JoomlaSun wrote:
I have just bought Email template plugin for TDownload Store. However I can't save email template.
I got this error:
Error
Column count doesn't match value count at row 1 SQL=INSERT INTO y973g_tdownloadstore_emailtemplate_users_rel (emailtemplate_id, user_id) VALUES ()
What is problem maybe happen?
Thanks!

Could you please advise how to reproduce this error?

JoomlaSun wrote:
Also other question. How to get subscription auto active when customer made a payment successful?

No further action/configuration is needed. Subscriptions will be active as soon as the corresponding payments will be made.
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  1. more than a month ago
  2. T-Download Store
  3. # 2
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Hi,
I download plugin email template then active it at plugin manager.
After that I go to view template manager and do not edit anything. Then I click save button and got this error.
I using version 1.4.11 of Download store. When customer buy product and made payment successful. It doesn't auto active order. Also customer group don't auto assigned to subscriber group.
Maybe I did something wrong?
Thanks!
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  1. more than a month ago
  2. T-Download Store
  3. # 3
David Tran
Administrator
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Hello JoomlaSun,

Unfortunately I could not reproduce the error that you reported. I have also tested the latest Joomla 3.4.4 with fresh installation but no error found when I saved an existing email template or created a new email template.
Would you mind giving me your site details so that my team could do some inspection for you?
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  1. more than a month ago
  2. T-Download Store
  3. # 4
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Hi,
I'll check again and feedback to you if problem not resolved!
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  1. David Tran
  2. 3 years ago
  3. #12
Thanks!
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  1. more than a month ago
  2. T-Download Store
  3. # 5
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Have just pm you inbox. So please check it for me. Thanks!
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  1. more than a month ago
  2. T-Download Store
  3. # 6
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